City of Johannesburg Internships: Customer Relations Services Centre South Africa 2021 - 2022

APPLICATION DEADLINE:

26 April 2021.
Be sure to apply on or before this date - any applications submitted after this date are late and will NOT be accepted.

ABOUT THE COMPANY PROVIDING THE INTERNSHIP:

Johannesburg is a flourishing city that prospected in 1886 with the location of gold in Witwatersrand. Today, Johannesburg is a city that offers many job opportunities and is a major attraction of success. Growing from a small settlement to a big city, Johannesburg has been the epicentre of many famous events as well as a lucrative factor in the South African economy. The mission of the City of Johannesburg is to provide excellent service and ensure community participation in government by managing and developing the city effectively.

DETAILS ABOUT THE INTERNSHIP PROGRAMME:

Location: Johannesburg, Gauteng
Duration: 18 months
Branch: Customer Relations Service Centre
Salary: R8329.27 per month

The City of Johannesburg's Group Finance: Revenue Shared Services Department is offering an internship opportunity to the youth. The aim of this programme is to meet the demands of tertiary institutions whereby candidates require on-the-job training to acquire their academic qualification/ experiential training.

The primary role of the candidate will be to provide superior customer care using various forms of media (written correspondence, telephone calls, e-services, and visiting the customers if required.) The candidate will also be required to resolve the majority of customers' queries by using their own initiative within their contact with the customers in the Interface Environment. Lastly, the candidate will ensure that they meet and exceed the targets of the R&CRM Department.

Key Performance Areas of the Programme:

Ensuring that customer information and service requests are handled within the customer interface
Ensuring that you use all necessary resources to resolve customer queries on the first contact
Ensuring that all customer requests are processed and received into the CRM system in relation to the R&CRM standards
Ensuring all queries are logged onto the CRM
Ensuring that work statuses are monitored on all opened calls
Ensuring that reconnection for municipal-owned entities are processed
Ensuring that all queries that were unresolved at first contact are channelled to the right department/s for the purpose of intervention
Ensuring that credit control procedures are implemented such as opening and closing accounts as per the policies and procedures of the City of Johannesburg and making necessary debt arrangements with customers
Ensuring that social package processes, systems, and, methods are implemented
Ensuring that office administration duties are performed

MINIMUM REQUIREMENTS NEEDED TO APPLY:

Before applying, please ensure that you meet ALL of the following minimum entry criteria – failure to satisfy all the requirements will result in your application being disqualified:

Must have completed a National Diploma or Degree qualification in a relevant field
Must be 18 to 35 years-old
Must be a resident of the city of Johannesburg
Must have knowledge of local government (advantageous)
Must be computer literate with knowledge of Microsoft Offices
Must have excellent communication skills
Must be willing to work overtime (when requested)
Must have operational and technical decision-making capabilities
Must have experience with stakeholder management
Must be able to work well in a team
Must be accountable
Must have activity management skills
Must be able to liaise with customers
Must be influencing
Must have high attention to detail and work with high levels of accuracy
Must be highly organised and have excellent planning capabilities
Must have excellent time management skills
Must have excellent negotiation skills
Must have conflict management and problem-solving skills
Must be able to work in a high-pressured environment
Must be able to deliver a high-quality and standard of work
Must be ethical
Must be able to work well independently
Must be able to multi-task

HOW TO APPLY FOR THE INTERNSHIP POSITIONS:

Applications must be submitted online for the following position:
City of Johannesburg Internships: Customer Relations Services Centre

Attach the following documents to your online application:

An updated Curriculum Vitae
A certified copy of your Identity Document
Certified copies of your qualifications
An application letter/ motivational letter

Please note:

The City of Johannesburg is NOT obligated to make an appointment
All appointments are made in accordance with the City of Johannesburg's Employment Equity Plan
The City of Johannesburg is an Equal Opportunities Employer
Individuals living with disabilities are strongly encouraged to apply
Appointments will be finalized within 4 months of the closing date
Candidates who applied before and to the re-advertisment of this advert must apply for consideration
The salary offered is a basic salary and the cost to the company (no benefits)
If you have not heard a response within 6-weeks of the closing date, consider your application unsuccessful

CONTACT THE INTERNSHIP PROVIDER FOR QUERIES:

For any queries related to this internship programme, please contact the City of Johannesburg directly:

Contact person: Gontse Segole
Telephone number: 011 628 4199
Workplace: 61 Thuso House, Jorissen Street, Braamfontein