Trinity Trust Foundation Learnership (Cape Town, Western Cape) South Africa 2022
APPLICATION DEADLINE:
21 February 2022 (at 12:00).
Be sure to apply on or before these dates - any applications submitted after this date are late and will NOT be accepted.
ABOUT THE COMPANY PROVIDING THE LEARNERSHIP:
The Trinity Trust Foundation is a non-profit organisation to addresses social challenges in communities and surroundings through a holistic approach.
The company's vision is to create a go-to multipurpose centre for communities, local forms, schools, rehabs, and more. Its mission is to uplift and empower members of Cape Town communities and informal settlements through education, skills development, and job-creation programmes. Its overall aim is to allow these communities the opportunity to thrive and transform through the radical implementation of resources and working as a unit.
The Trinity Trust Foundation's values are Trust, Authenticity, Integrity, Honesty, and Mutual Respect.
DETAILS ABOUT THE LEARNERSHIP PROGRAMME:
Location: Strandfontein, Cape Town, Western Cape
Duration: 12 months
Number of positions available: 80
The Trinity Trust Foundation is offering a 12-month Contract Centre learnership opportunity in partnership with the BPO Skills Academy and the City of Cape Town. This learnership opportunity is NSF approved and is open to 80 candidates with a passion to succeed in the BPO, becoming an experienced centre agent.
The candidates will receive coaching and mentoring from the company's expert call centre agents, as well as learn to achieve their goals and engage in active learning. As a learner, you will be part of a workplace environment that supports numerous product campaigns and is a mixture of both permanent employees and learners.
Key performance areas of the programme:
- Achieving set key performance indicators
- Being responsible for the overall success of the centre
- Engaging in quality outbound calling
- Writing reports
- Implementing processes to improve the performance of the centre
MINIMUM REQUIREMENTS NEEDED TO APPLY:
Before applying, please ensure that you meet ALL of the following minimum entry criteria – failure to satisfy all the requirements will result in your application being disqualified:
- Must be a South African Citizen
- Must have completed Grade 12/ Matric
- Must have at least 1-year Customer Service experience (advantageous but not mandatory)
- Must NOT have a criminal record
- Must be computer literate with excellent typing speed
- Must be able to work various shifts within a 24-hour environment
- Must have excellent negotiation skills
- Must have customer empathy
- Must be assertive
- Must have excellent planning capabilities
- Must be highly organised
- Must be an analytical thinker
- Must have excellent interpersonal skills
- Must be able to form and create healthy relationships
- Must be punctual
- Must be reliable
- Must be determined
- Must be a fast learner
- Must be highly motivated and driven
- Must be strong and balanced
- Must be mature
- Must be responsible
HOW TO APPLY FOR THE LEARNERSHIP POSITION:
Applications must be submitted by email to: info@trinitytrust.org.za
State the following in your email subject line: "Learnership Application"
Attach the following documents to your application email:
- A certified copy of your Identity Document (no older than 3 months)
- A copy of your Grade 12/ Matric certificate
- A copy of your Tax Number
- A brief and up-to-date Curriculum Vitae
- A motivational letter (300-500 words)
Please note: Only shortlisted candidates will be contacted.
CONTACT THE LEARNERSHIP PROVIDER FOR QUERIES:
For any queries related to this learnership programme, please contact the Trinity Trust Foundation directly:
Telephone number: 021 224 0422