Robben Island Museum: Information Officer Internship (Cape Town, Western Cape) South Africa 2021 - 2022

 

APPLICATION DEADLINE:

22 February 2021.
Be sure to apply on or before this date - any applications submitted after this date are late and will NOT be accepted.
 

ABOUT THE COMPANY PROVIDING THE INTERNSHIP:

Robben Island Museum (RIM), established by the Department of Arts and Culture in 1997, is a public entity responsible for the management, maintenance, presentation, development and marketing of Robben Island as a national estate and World Heritage Site.

RIM is also responsible for managing and maintaining the Islands assets, including the Medium and Maximum Security Prison Complexes, Robert Sobukwe’s House, Curio shops, Village Shops, the Village Precinct and related recreational facilities, as well as the Helipad and runway on the Island, World War 2 memorials, power generation and water processing plants, Jetty 1 and the Nelson Mandela Gateway the Mayibuye Archives, the 3 ferries that transport people to the Island and buses used by tourists on the Island.

Guided tours take place every day, Monday to Sunday, of the island's prison including lime quarry where prisoners labored & Mandela's cell. The Robben Island experience starts at the Nelson Mandela Gateway to Robben Island at the V&A Waterfront in Cape Town at 4 allocated times each day.
 

DETAILS ABOUT THE INTERNSHIP PROGRAMME:

Locations: Robben Island Museum, Cape Town, Western Cape
Positions available: 3
Stipend: R70 715 per year
Contract term: 12 months

Robben Island Museum are inviting suitable candidates to join their 12 month Internship programme at Robben Island Museum, in the Operations department. Learners will be reponsible for ensuring visitors safety and providing visitors with information and services about RIM.
 

Duties and Responsibilities of the role:

  • Welcoming visitors at the RIM Information Office and Murray’s Harbour
  • Checking and counting visitors tickets
  • Assisting visitors with the use of all technical facilities of the Exhibitions
  • Assisting visitors with special needs (including prams and wheelchairs)
  • Assisting sea sick visitors and arranging the nurse
  • Assisting visitors with boarding on ferries
  • Keeping track of number of visitors boarding the ferry
  • Announcing on boarding and on departure
  • Assisting and facilitating school visits
  • Collecting and registering lost and found items
  • Providing information about the conference facilities at the Gateway
  • Circulating information about tourism services and products at RIM and throughout the Western Cape
  • Ensuring information about Western Cape tourism is current
  • Receiving and transferring request from various sources (including via email and telephone)
  • Ensuring electronic information board is up to date
  • Reporting any issues to the relevant departments (including cleaning, maintenance and security)
  • Distributing and collecting RI feedback questionnaires and forwarding to the correct department
  • Training temps when required

 

MINIMUM REQUIREMENTS NEEDED TO APPLY:

Before applying, please ensure that you meet ALL of the following minimum entry criteria – failure to satisfy all the requirements will result in your application being disqualified:

  • Education requirement: must have completed a Tourism/ Public Relations / Marketing National Diploma qualification
  • Must be fluent in 2 official languages
  • Must be customer service orientated
  • Must have strong oral communication skills
  • Must have strong problem solving skills
  • Must pay close attention to detail

 

HOW TO APPLY FOR THE INTERNSHIP POSITION:

Applications must be submitted via email to: recruitment@robben-island.org.za

Attach the following documents to your application email:

  • Certified copy of your South African ID document
  • Certified copy of Matric final results
  • Certified copy of S1,S2,S3 and S4 results
  • Full detailed Curriculum Vitae
  • Covering letter
  • Contactable and traceable references

(Please ensure that attachments are not larger than 10MB)
 

RIM is an EE & AA employer and reserves the right not to make fill the position if a suitable candidate is not found. If you do not hear from RIM within 30 days, please regard your application unsuccessful.
 

CONTACT THE INTERNSHIP PROVIDER FOR QUERIES:

For any queries related to this programme, please contact the Robben Island Museum directly:
Telephone number: 021 409 5100