Lancet Internships: Service Desk (Richmond, Johannesburg) South Africa 2021 - 2022
APPLICATION DEADLINE:
23 March 2021 (at 12am).
Be sure to apply on or before this date - any applications submitted after this date are late and will NOT be accepted.
ABOUT THE COMPANY PROVIDING THE INTERNSHIP:
Lancet Laboratories has been operating in South Africa for more than 60 years as one of the county's leading private pathology centers with its main office located in Johannesburg. The company not only operates in the private healthcare environment, but also offers services in specialist pathology to the mining, insurance, and corporate sectors. Lancet processes over 1.8 million tests a month and as well as offers many pathology services such as molecular and cytogenetic investigations as well as advanced chemical analyses.
DETAILS ABOUT THE INTERNSHIP PROGRAMME:
Location: Richmond, Johannesburg
Contract Type: Fixed Term
Salary: based on their qualification and experience
Lancet is offering an internship opportunity to a qualified candidate for the position of IT Service Desk Intern. During the programme, the student will provide assistance to the Service Desk Team to achieve high-quality technology support under the supervision of the Service Desk Engineer/ senior Desktop Support Engineer.
Key Performance Areas of the Programme:
- Determining the workflow of the day by checking all the allocated tasks
- Performing tasks in order of their importance when instructed by the supervisor
- Ensuring that progress completion reports are captured so that the supervisor can update status to management
- Ensuring users are provided with basic instruction on the usage of hardware and software
- Constantly checking for new tasks on Meditech as well as assessing the required level of attention needed to tackle new tasks
- Ensuring that important tasks are completed first by referring to the logging system
- Ensuring that appropriate attention and the optimal use of resources are met by allocating and routing resources
- Ensuring that existing/outstanding tasks are followed up on and signing them off once completed
- Accepting technical support calls and emails to the IT Department and log
- Ensuring that technical support issues that can not be addressed by the Service Desk are forwarded to the appropriate group
- Ensuring that you remotely complete troubleshoot, end-user hardware, operating system, software, small network, server access, WAN, VPN, VLAN, firewall issues.
- Providing assistance to the Service desk ensuring that you deliver the development of new equipment, technology support, collecting of equipment, software installations, inventory, and printer issues
- Ensuring that you provide desktop support for the company, and ensuring that all system users equipment is working as per the company's requirements
MINIMUM REQUIREMENTS NEEDED TO APPLY:
Before applying, please ensure that you meet ALL of the following minimum entry criteria – failure to satisfy all the requirements will result in your application being disqualified:
- Must have completed Matric (NSC)
- Must have completed a relevant qualification (certificate) in IT or be currently studying towards an IT qualification
- Must have 3-5 years experience
- Must be able to take initiative
- Must have excellent communication skills
- Must have excellent planning and organisational abilities
- Must have excellent time management skills
HOW TO APPLY FOR THE INTERNSHIP POSITION:
Applications must be submitted online for the following position:
Lancet Internships: Service Desk (Richmond, Johannesburg)
(Reference number: 579848)
Attach the following documents to your application:
- An updated Curriculum Vitae
- Certified copies of your relevant academic transcripts/ qualifications
- A certified copy of your Identity Document
CONTACT THE INTERNSHIP PROVIDER FOR QUERIES:
For any queries related to this internship programme, please contact Lancet Johannesburg directly:
Telephone number: 011 358 0800