Meltwater Internship (Cape Town, Western Cape) South Africa 2022 - 2023

APPLICATION DEADLINE:

30 September 2022.
Be sure to apply on or before this date - any applications submitted after this date are late and will NOT be accepted.

DETAILS ABOUT THE INTERNSHIP PROGRAMME:

Location: Cape Town, Western Cape
Duration:1 year
Start date: October 2022.

Meltwater is offering an internship opportunity for the role of Product Support Intern. During the programme, the candidate will have the opportunity to work across the company's EMEA client base with client success departments across various regions (such as the Middle East, Europe, and Africa.)

As a product support intern, the candidate will join a team that focuses on supporting the company's international and external stakeholders by troubleshooting, applying product knowledge, and empowering clientele. The role aims to focus on providing support to Meltwater's Enterprise-level clients by using expert communication skills

Key performance areas of the programme:

Reviewing Meltwater's current source base and adding any missing content
Working closely with the Product Support team on delivering bigger projects and assisting where needed
Updating media lists and contacts
Aiding new users in Meltwater's self-serve portfolio with account set-ups and training
Solving complex cases through innovative solutions
Meeting all client expectations and deadlines
Ensuring a high standard and quality of work is maintained

Benefits of the programme:

Full training on how to perfectly execute tasks
Ongoing support and training
A team environment that is young and dynamic
The opportunity to develop your business acumen
An international work environment with global career opportunities
An accelerated leadership and promotion programme
A competitive salary

MINIMUM REQUIREMENTS NEEDED TO APPLY:

Before applying, please ensure that you meet ALL of the following minimum entry criteria – failure to satisfy all the requirements will result in your application being disqualified:

Must have completed or in process of completing a Bachelor's Degree
Must have no more than 1 year of formal work experience
Must be passionate about supporting and managing client deliverables
Must be able to work in a high pressured international environment
Must have a strong understanding of news media/ social media
Must be fluent in English
Must be fluent in Dutch, German, and/or French (advantageous)
Must have excellent communication skills
Must be able to work well in a team
Must be client focused
Must be an analytical thinker
Must have high attention to detail
Must be driven
Must be innovative
Must be proactive
Must be social
Must be solution orientated

HOW TO APPLY FOR THE INTERNSHIP PROGRAMME:

Applications must be submitted online for the following position:
Meltwater Internship (Cape Town, Western Cape)

Attach the following documents to your application:

Updated Curriculum Vitae
Cover letter written in English

Please note: Interviews will be conducted in September/ October 2022

ABOUT THE COMPANY PROVIDING THE INTERNSHIP PROGRAMME:

Meltwater was established in 2001 and is a leading digital solutions provider, aiming to provide all its customers with guidance to make informed decisions. By 2008, the company became one of the first to offer social listing and social media analytics across the world, and to date has been a frontrunner in the industry. The company's workforce is based on a belief in people and their unique potential and experiences. Meltwater is an entrepreneurially focused company and ensures that its employees follow a work-hard-play-hard spirit. Meltwater has several offices across the world each consisting of small teams allowing productivity to skyrocket and ensuring employees have exposure to management and support.

CONTACT THE INTERNSHIP PROGRAMME PROVIDER FOR QUERIES:

For any queries related to this internship programme, please contact Meltwater directly:
Telephone number: 021 383 5100
Contact portal: https://www.meltwater.com/en/about/contact-us