Momentum Metropolitan Learnerships: Contact Centre (Western Cape and Gauteng) South Africa 2021 - 2022

APPLICATION DEADLINE:

5 October 2021.
Be sure to apply on or before this date - any applications submitted after this date are late and will NOT be accepted.

ABOUT THE COMPANY PROVIDING THE LEARNERSHIP:

Momentum Metropolitan Holdings Limited is one of the oldest financial brands within the country and is now the third biggest largest life insurer within South Africa. Momentum Metropolitan Holdings Ltd provides a number of services to South Africans such as asset management services, short/ long-term insurance, healthcare administration, savings and investments, management of risk and health, a wellness rewards programme and employee benefits.

Momentum and Metropolitan, although within the same company, do operate within different markets. Momentum focuses primarily on the upper-income markets and bracket, whilst Metropolitan focuses primarily on lower and middle-income markets.

Therefore, Metropolitan aims to represent all South Africans and empower them through financial growth and security. Metropolitan operates in many African countries, such as South Africa, Botswana, Namibia, Ghana, Kenya, Lesotho, Nigeria, and Swaziland.

DETAILS ABOUT THE LEARNERSHIP PROGRAMME:

Location: Bellville, Western Cape and Gauteng
Number of positions available: 12 months

Momentum and Metropolitan invite unemployed candidates residing within Cape Town and Gauteng, to apply for the Contact Centre Learnership opportunity. This programme will officially commence on 1 February 2022 and will run for a duration of 12-months at Momentum Holdings.

As a Contact Centre agent, the candidate will be expected to provide the best possible client experience by addressing any issues clients may have with enthusiasm and accountability.
The aim of the learnership opportunity is to allow the candidate to develop their potential and establish a bright future within the health business industry as well as gain theoretical knowledge and workplace experience.

Upon successful completion of the programme, the candidate will obtain an NQF-3 in Contact Centre Support.

Key Performance Areas of the Programme:

Ensuring that you attend all classroom activities and practical training
Carrying out functions in accordance with the Learnership as required by Momentum Metropolitan
Successfully complete on the job training activities by becoming knowledgeable about the company products, procedures, and policies
Compile a Portfolio of Evidence for SETA
Ensuring that logbooks are completed for work-based learning
Achieving the required level by completing formative and summative assessments
Showing an understanding and application of the company's systems and operational processes
Working in conduct that represents Momentum Metropolitan and MMH values in a positive light
Showing a commitment to establish a career within the medical scheme industry

MINIMUM REQUIREMENTS NEEDED TO APPLY:

Before applying, please ensure that you meet ALL of the following minimum entry criteria – failure to satisfy all the requirements will result in your application being disqualified:

Must be a South African Citizen
Must have completed Matric/ Grade 12 with a minimum aggregate of 40% for Mathematics, English, and an additional South African language
Must be computer literate (advantageous)
Must be unemployed
Must be between the ages of 18 and 35 years old
Must be able to fully commit to the duration of the programme (i.e. available from 1 February 2021- 31 January 2023)
Must NOT be studying (full time or part-time) at a tertiary institution during the duration of this programme
Must be dynamic
Must be a self-starter
Must have high attention to detail
Must be able to work in a high-pressured environment
Must have excellent communication skills and show the ability to use and access information
Must be able to think on your feet
Must have excellent problem-solving capabilities
Must be passionate about customer care and service
Must be able to work well in a team
Must be able to show and take initiative
Must have your own reliable transport
Must be goal-driven
Must not have previously participated in another learnership opportunity

HOW TO APPLY FOR THE LEARNERSHIP PROGRAMME:

Applications must be submitted online for the following position:
Momentum Metropolitan Learnerships: Contact Centre (Western Cape and Gauteng)
(Reference Number: 31476)

Attach the following documents to your application:

An updated Curriculum Vitae
A certified copy of your Identity Document (no older than 3 months)
A certified copy of your Matric certificate (no older than 3 months)

Please note:

Candidates living with disabilities are strongly encouraged to apply
Shortlisted candidates will be subject to ITC; Reference; Qualification; and Psychometric Assessment statutory checks
Only online applications submitted via the portal will be accepted
If you have not heard a response within 4 weeks of the closing date, consider your application unsuccessful

CONTACT THE LEARNERSHIP PROGRAMME PROVIDER FOR QUERIES:

For any queries related to this learnership programme, please contact Momentum Metropolitan directly:

Queries:
Masibulele Tyobeka
Telephone number: 021 468 2851
Email address: masibulele.tyobeka@momentum.co.za

For assistance in the application process:
PeopleSoft Helpdesk
Telephone number: 021 940 5169