Road Accident Fund Learnership: ICT Service Desk (Centurion, Gauteng) South Africa 2022 - 2023

APPLICATION DEADLINE:

23 November 2021 (at 23h55).
Be sure to apply on or before this date - any applications submitted after this date are late and will NOT be accepted.

ABOUT THE COMPANY PROVIDING THE LEARNERSHIP PROGRAMME:

The Road Accident Fund (RAF) is a juristic person established by the South African Parliament. The RAF was first established in 1997 and is responsible for ensuring that all road users within South Africa receive cover, rehabilitation, and compensation regarding road-related accidents and in a timely manner. The RAF also ensures to promote and educate the people of South Africa about the safe use of our country's roads.

DETAILS ABOUT THE LEARNERSHIP PROGRAMME:

Location: Centurion, Gauteng
Duration: 18 months
Number of positions available: 4

The Road Accident Fund is offering an ICT Service Desk learnership opportunity to youth who have completed Matric. The programme taking place at the Road Accident Fund's Head Office, in Centurion.

The learnership aims to provide unemployed learners with the opportunity to attain valuable work experience. The successful candidate will receive a monthly stipend throughout the duration of the programme and upon successful completion of the programme, the candidate will also obtain a SAQA qualification.

The learners will be required to complete 30% learning and 70% workplace learning components – they will attend classes and complete assignments/portfolios of evidence. After completion of the programme, learners will be awarded a formal qualification.

The programme (workplace exposure) will include the following:

Incidents and Service requests – the logging, tracking, escalating, communicating thereof.
Prioritizing calls for fast response on urgent matters.
Providing administrative services in relation to ICT Service Desk (including receipt and processing of access request forms)
Escalating unresolved problems to second line support.
Following up with Users and customer engineers, in order to ensure that User problem is resolved quickly.
Monitoring incidents or requests according to priority.
Ensuring that information captured from seoncd line is relevant to calls logged.
Maintaining a Knowledge Library of incidents resolved.
Generating reports regularly on incidents reported and documented solutions developed.
Report on external services provided by External Service Providers ensuring they adhere to SLA agreed.

MINIMUM REQUIREMENTS NEEDED TO APPLY:

Before applying, please ensure that you meet ALL of the following minimum entry criteria – failure to satisfy all the requirements will result in your application being disqualified:

Must have completed Matric/ Grade 12
Must be unemployed
Must be between the ages of 18 and 35 years old
Must be computer literate
Must have excellent communication skills (oral and written)
Must NOT have been previously employed in the same field
Must NOT have previously participated in another learnership programme
Must showcase personal mastery
Must show emotional wisdom
Must have strong ethics and governance
Must have excellent customer service skills
Must be adaptable
Must be able to work well in a team
Must have a strong telephone etiquette
Must have excellent time management skills
Must have excellent listening skills
Must have high attention to detail
Must have strong interpersonal skills
Must be detail orientated
Must be willing to grow and learn
Must be self-motivated
Must be able to prioritize tasks

HOW TO APPLY FOR THE POSITION:

Applications must be emailed to: Patiencem.Recruitment@raf.co.za
Use the reference number "12112021SDL" as your email subject title.

Attach the following documents to your application email:

A certified copy of your Identity Document
A certified copy of your Matric certificate
A certified copy of your Academic Transcripts
Updated copy of your Curriculum Vitae
A motivational letter

Please note:

The combined CV and motivational letter should be no more than 3 pages.
Successful candidates must attend all classes, as well as complete assignments/ portfolios of evidence.
Candidates must complete 30% learning and 70% workplace learning components in order to obtain their qualification.
Hand-delivered applications will NOT be accepted.
The Road Accident Fund follows Employment Equity Goals, as such, preference will be given to candidates from designated groups.
Shortlisted candidates will be subjected to security vetting.
Only the first 300 CV’s received by the RAF will be considered .
If you have not heard a response within 6 weeks of the closing date, consider your application unsuccessful.

CONTACT THE PROGRAMME PROVIDER FOR QUERIES:

For any queries related to this learnership programme, please contact the Road Accident Fund directly:
Email address: Patiencem.Recruitment@raf.co.za
Telephone number: 086 023 5523
Business hours: Monday to Friday, 07h45 to 16h00