WNS Internship (Cape Town, Western Cape) South Africa 2021 - 2022

APPLICATION DEADLINE:

Closing date has not been specified - applications are currently OPEN and candidates are encouraged to apply as soon as possible to be considered for the position.

ABOUT THE COMPANY PROVIDING THE LEARNERSHIP:

WNS Global Services Inc. is a world major leader in Business Process Management (BPM) and has been operating since 2003. WNS combines domain expertise such as Consulting and Professional Services; Healthcare; Insurance; Manufacturing; Banking and Financial Services; Retail and Consumer Packaged Goods; Shipping and Logistics; Telecommunications; Travel and Utilities. They offer over 400 clients business values and have over 41 000 professionals working for them in over 16 countries.

DETAILS ABOUT THE LEARNERSHIP PROGRAMME:

Locations: Voortrekker Road, Cape Town, Western Cape

WNS is inviting students with Matric to apply for the internship position, whereby candidates will provide Inbound and Outbound customer service (via emails, calls and web-chat for a large parcel delivery service).

Key Performance Areas of the Programme:

Ensuring that customers receive professional service at all times
Ensuring proper telephone etiquette, by being polite, empathetic and going above and beyond
Assisting with calculations and claims costs
Ensuring grammar and spelling is correct when communicating with customers, agents and branches
Adhering to all quality and compliance standards for all types of customer communication
Working within a team and dealing with change

MINIMUM REQUIREMENTS NEEDED TO APPLY:

Before applying, please ensure that you meet ALL of the following minimum entry criteria – failure to satisfy all the requirements will result in your application being disqualified:

Must have completed Matric (NSC)
Must be able to work from Monday to Saturday (from 08:00 to 18:00) and Sunday and Public Holidays (from 09:00 to 15:00)

HOW TO APPLY FOR THE LEARNERSHIP POSITION:

Applications must be submitted online for the following position:
WNS Internship (Cape Town, Western Cape)
(Reference number: REF12169Y)

After applying for the position, you will receive a text message with further steps to complete your application.

Attach the following documents to your application:

Updated Curriculum Vitae
Certified copy of your Matric certificate

Please note: Only successful candidates will be contacted

CONTACT THE LEARNERSHIP PROVIDER FOR QUERIES:

For any queries related to this learnership programme, please contact WNS directly:
Contact Portal: https://www.wns.com/contact